I attended a meeting in a busy part of Dubai. For those who are not familiar with Dubai, parking is not easily available and public parking spaces are charged by the hour using pre-paid meter. I arrived just in time for my meeting, found a parking space in a public area which required me to walk for 900 meters to the entrance of the building of my destination. I deposited five dirham into the parking meter machine for a 2 hour parking coupon.
The meeting started at 4pm sharp as scheduled. At five, the meeting was not even near to its conclusion, so I excused myself to perform Asr prayer. When I came out from the comfort room after performing 'wuduk', a Sejadah was already in position in the meeting room which has been vacated.
"Ermmm very thoughtful" I said to myself!
Ten minutes to six, the person chairing the meeting asked me for my car key. "We will send our office boy to deposit more money for your parking. The meeting will take another hour" He said and asked me to explain to the office boy where to find my car.
I said to myself, "wow!!". I have forgotten about my parking expiration, But he remembered!
I was impressed with the little pearls of thoughtfullness, in pro-actively preparing my prayer sejadah and in topping up my parking coupon. He has left a long lasting impression with me, and I would certainly want to do business with him again in the future. His thoughtfullness achieved more than what a power-point presentation could have done.
Do you have "wow" customer service stories to share?
The meeting started at 4pm sharp as scheduled. At five, the meeting was not even near to its conclusion, so I excused myself to perform Asr prayer. When I came out from the comfort room after performing 'wuduk', a Sejadah was already in position in the meeting room which has been vacated.
"Ermmm very thoughtful" I said to myself!
Ten minutes to six, the person chairing the meeting asked me for my car key. "We will send our office boy to deposit more money for your parking. The meeting will take another hour" He said and asked me to explain to the office boy where to find my car.
I said to myself, "wow!!". I have forgotten about my parking expiration, But he remembered!
I was impressed with the little pearls of thoughtfullness, in pro-actively preparing my prayer sejadah and in topping up my parking coupon. He has left a long lasting impression with me, and I would certainly want to do business with him again in the future. His thoughtfullness achieved more than what a power-point presentation could have done.
Do you have "wow" customer service stories to share?
